CANCELLATION AND REFUND CONDITIONS
On the one hand, the real and/or legal person, which will be referred to as the Customer in the following articles, and on the other hand, BORNOVA APART, which will be referred to as the hotel in the following articles, will be referred to as the parties in the following articles.
These parties hereby agree that this agreement is an official offer, that it contains all the conditions for the provision of paid accommodation services, that all the terms stated below are binding for the parties, and that they have concluded this agreement within the scope of the following articles.
CANCELLATION CONDITIONS
1.0 If the Customer submits his/her cancellation request to the Hotel 7 (Seven) days before the check-in date using one of the methods specified in Article 1.2, the entire payment will be refunded to him/her by the Hotel within 30 (Thirty) business days following his/her request, minus any commission, taxes, etc.
1.3. If the cancellation request is made earlier than 7 days before the Customer's check-in date at the Hotel, the full refund of the accommodation fee charged to the Customer will not be possible and the Customer irrevocably accepts that he/she has paid this amount to the Hotel as a penalty.
In the event that value added tax is required for penalties and other compensations to be paid by the Customer in accordance with this agreement, the Customer is obliged to pay the applicable value added tax.1.4. Refunds or refunds made from payments made by credit card during reservation registration will be deposited by the hotel back to the bank account to which the Customer's credit card is registered and/or the bank account to which the payment was sent.
1.5. In all refund transactions, the Hotel will refund the amount to the Customer after deducting any commission, taxes, etc.