ACCOMMODATION SERVICE AGREEMENT

1.1. In accordance with this contract, the hotel is obliged to provide accommodation services at the hotel upon the customer's request (hereinafter referred to as the 'Service').

1.2. By signing this contract (the Customer accepts that he/she has signed this contract by making a reservation to stay at the Hotel and/or for the services offered by the Hotel), the Customer confirms that he/she has been informed about the hotel's accommodation rules, reservation rules and tariffs.

1.3. When the Hotel confirms the Customer's request, the parties will conclude this contract.

2.1. Service reservations can be made by speaking to a customer representative.

2.2. If the customer wishes to terminate his/her request or make any changes, he/she may personally contact the customer representatives, provided that he/she complies with the matters and fulfills the conditions set out in this contract.

2.3. The customer's request to make a change in his/her reservation must be submitted to the hotel by the customer or the customer's authorized representative using the method specified in article 2.2, at the latest 7 (seven) days before the start date of the stay.

2.4. The customer may request a change or cancellation of their reservation a maximum of once without incurring any fees. If the customer requests more than one change, they will be charged a fee according to the hotel's change, reservation, and cancellation rates.

2.5. By this agreement, the customer acknowledges, declares, and undertakes that if, for any reason, they make/want to make changes to their reservation during the period when a special discount is applied (e.g., early booking period), the new reservation will be made according to the price lists in effect at the time of the reservation. The customer acknowledges that special discounts will not apply to reservation changes made outside of the periods when a special discount is applied during registration.

2.6. The hotel will respond to the customer's change request within the specified time, based on the hotel's availability.

2.7. Age reductions will be applied to children when they stay in the same room with their parents (two adults). According to this agreement, the customer must register for the reservation.

The age of the child(ren) staying at the hotel will be taken into account during check-in. To determine the child's age, the hotel staff may request the child's ID upon check-in. In this case, the Customer must present the child's ID. If the child's age stated at the reservation stage differs from the age recorded on the ID, the Customer accepts, declares, and undertakes to make the necessary changes to the reservation and to cover any resulting fee difference.

2.8. There must be at least one guest over the age of 18 in the hotel room. Guests under the age of 18 are permitted to stay with at least one adult.

3.1. The customer who will stay at the hotel will enter his/her credit card information into the system when making payments by credit card through the online reservation system and complete the purchase with the desired date, room, etc. information.

3.2. The hotel acknowledges that credit card information and the system through which it is submitted are protected by a special security system that prevents the information from being viewed or copied under any circumstances. The hotel will not be liable for any damages resulting from third parties accessing information, documents, or secrets due to malicious programs or similar software systems originating from the customer's computer, or due to the customer's negligence, and will not be held responsible in any way for such damages.

3.3. Upon check-in, the Customer must present to hotel staff the credit card used for payment when making the online reservation, or a photocopy of the front of the credit card. Any damages or losses arising from the Customer's failure to fulfill these obligations will be the responsibility of the Customer.

3.4. The invoice will be given to the Customer upon check-out after receiving the service. If the Customer does not receive the invoice upon check-out, it will be sent to the address specified by the Customer. If the Customer does not specify the invoice address, the invoice will be sent to the contact address. The Hotel will not be held responsible for non-receipt of the invoice due to the Customer providing an incorrect address, not specifying the recipient, or the recipient not being present at the specified address.

3.5. Payments made through our website will be in Turkish Lira. Other payment methods (bank transfers, etc.) can be used in Euro, Dollar and British Pound. Information on exchange rates is provided by the Central Bank of the Republic of Turkey.

3.6 The accommodation tax amount determined and/or to be determined in accordance with the laws and regulations of the Republic of Turkey on the date of accommodation will be collected separately by the facility at the time of check-in.

4.1. If the Customer submits his/her cancellation request to the Hotel 7 (Seven) days before the Hotel check-in date using one of the methods in Article 2.2, the entire payment will be refunded to him/her by the Hotel within 30 (Thirty) business days following his/her request, minus any commission, tax, etc. expenses.

4.2. If the cancellation request is made earlier than 7 days before the Customer's check-in date at the Hotel, the full refund of the accommodation fee charged to the Customer will not be possible and the Customer irrevocably accepts that he/she has paid this amount to the Hotel as a penalty.

In the event that value added tax is required for penalties and other compensations to be paid by the Customer in accordance with this agreement, the Customer is obliged to pay the applicable value added tax.

4.3. Refunds or refunds made from payments made by credit card during reservation registration will be deposited by the hotel back to the bank account to which the Customer's credit card is registered and/or the bank account to which the payment was sent.

4.4. In all refund transactions, the Hotel will refund the amount to the Customer after deducting any commission, taxes, etc.

5.1. The age and identity of the Customer and their accompanying persons will be checked upon entry. The Customer hereby accepts, declares, and undertakes any legal liability that may arise from providing false information. The Customer will also cover any expenses that may arise from this situation.

5.2. The Customer will pay any extra expenses incurred during the stay at the time of check-out.

5.3. The Customer accepts that he/she will settle into the room at 14:00 at the earliest on the day of check-in, regardless of the time he/she arrives at the hotel, and that he/she will check out of the room at 12:00 at the latest, regardless of the time he/she leaves the hotel, and that he/she will pay the cost of any additional services to be provided after checking out.

5.4. The full reservation fee will be charged when booking online. 5.5. Pets will not be accepted by the hotel.

5.6. If the Customer cancels the service after settling in at the hotel for any reason other than the Hotel's failure to fulfill its responsibilities, the payment will not be refunded.

6.1. After the Customer has settled into the room they reserved, the Hotel will compensate the Customer for any damages arising from reasons other than force majeure by providing additional and/or alternative services. Acceptance of additional services or accommodations by the Customer constitutes a waiver of the Customer's right to claim a refund of the reservation fee and any other right to claim compensation or legal action.

6.2. In the event that the Hotel fails to partially or fully fulfill its service provision obligations pursuant to this agreement, the rules set forth in the relevant laws and regulations will be applied during the payment of compensation.

6.3. In case of poor quality service provided to the Customer, the Customer shall notify the Hotel representative of his complaint in writing; otherwise, the service provided by the Hotel shall be deemed to have been provided flawlessly and on time.

6.4. In case the Customer violates any clause of the contract, the Customer accepts and undertakes to compensate the hotel for any damages incurred as a result of the violation.

6.5. The hotel may change the terms and conditions of accommodation service depending on seasonal conditions and tourism season.

7.1. Unforeseen circumstances such as adverse weather conditions, strikes, lockouts, terrorism, military operations, floods, fires, etc., will be considered force majeure. In the event of such circumstances, the hotel may not continue to provide service.

7.2. The hotel reserves the right to change the programs of other special days such as holidays or New Year etc. due to reasons not dependent on the hotel.

7.3. The Customer accepts, declares and undertakes that the Regional Courts have jurisdiction in resolving disputes arising under this contract.

7.4. The Hotel reserves the right to compensate for material and moral costs arising from damage, destruction and/or lost items caused by the Customer in his room and in general areas.

7.5. Customers must not send any goods, items or promotional materials subject to customs clearance on behalf of Hotel employees. The Hotel is not responsible for any customs procedures.

7.6. According to the law, smoking is prohibited in indoor areas of the hotel. These prohibitions will be determined within the framework of the law. Therefore, the use of any kind of cigarettes or tobacco products inside the Hotel is not permitted except in the designated guest rooms.

7.7.This contract will come into effect with the Reservation number given to the Customer by the Hotel after the Customer makes the reservation and payment, and will end when the Customer leaves the Hotel.

Cancellation is only valid for reservations made for a minimum of 3 nights and a maximum of 14 nights, and the reservation must be made at least 20 days before check-in.

Cancellation does not apply to date or name changes for the same product. Change requests will result in a refund for the existing product. If a new date, product, or name change is requested, a new reservation will be opened and the fee will be charged based on the current conditions.

Domestic Cancellation-Change application is valid for accommodations in 2023-2024.

Cancellations made up to 7 days prior to arrival will be fully refunded. Cancellations made 6 days or less prior to arrival will incur a deduction equal to the cost of a minimum 2-night stay.